CB Hillier Parker/Forum
Delivered series of management development modules focused on “Client Care.” Commissioned by Forum, 2002
Property Services
CB Richard Ellis
Designed and delivered series of client relationship planning workshops for senior client relationship managers. 2005.
Colliers International
Designed and delivered series of client relationship planning workshops for senior Key Account Managers. 2005.
Grosvenor Estates
Interim management role for Impact Executives advising on branded customer experience and restructuring around customers of the London Estate’s Investment team. Led “Customer Insight” workstream, involving the project management of 3rd party market research agency. Distilled findings in terms of implications on this international property management organisation. 2005-2006.
Knight Frank
Developed and delivered US business culture workshop for UK-based residential sales teams. 2019.
Lend Lease Europe
Conducted detailed quantitative consumer research for Europe’s largest retail development, Bluewater shopping centre in Kent (1999). Conducted desk research in order to advise on the entertainment (British Music Centre)/retail/commercial/ residential mix for their redevelopment of London’s Shell Centre.