Developed and ran 2 day seminar in Madrid on “Marketing Strategy” for this largest travel booking and marketing consortium serving the airline, hotel and agency markets.  Commissioned by Frost & Sullivan.  1999. Advised on service bundling and developing meaningful value propositions as well as coaching marketing managers.  2001.

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Developed and delivered seminar on “Customer Relationship Management” at annual user forum in Marrakech, October 2000 (commissioned by CIM). Developed and delivered seminar on “European 3G Consumer of the Future” in Berlin, May 2001.

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